General Billing Information
Preferred Footcare of Muncie, LLC appreciates the opportunity to provide outstanding care to our patients. We are dedicated to providing the most responsive and highest quality care in a cost effective manner. To assure continued care in the community, we have developed the following policies.
Our billing office staff will gladly assist you with any questions you have regarding your bill. You may contact them at 765-284-4220, Monday – Friday 8:30 AM – 4:00 PM.
Payment is required at the time services are rendered unless other arrangements have been made in advance. This includes applicable coinsurance and co-payments for participating insurance companies. Preferred Footcare of Muncie, LLC accepts cash, personal checks (in-state only), VISA, Discover and Mastercard. There is a service charge for returned checks of $35.
Patients with an outstanding balance 90 days or more overdue must make arrangements for payment prior to scheduling appointments. We realize that financial difficulty is a reality. We will work with you to keep your account in good standing.
Preferred Footcare of Muncie, LLC requests that you familiarize yourself with your health insurance policy and know your co-pay, deductible, co-insurance and policy benefits before your appointment. Your insurance is a contract between you and your carrier. We will assist you in receiving appropriate reimbursement from your carrier; however payment is ultimately your responsibility. You will be required to make payment at the time of service depending upon your insurance plan. All co-pay, co-insurance and deductible amounts are payable at the time of service.
An insurance card must be presented at your first visit to ensure proper billing. You may be asked to present this card for verification purposes at subsequent visits. If you do not have your card and we can not verify benefits, you may be asked to reschedule your appointment.
While we accept all health insurance plans, we participate as in network providers with the carriers listed below. It is the patient’s responsibility to contact their insurance carrrier to verify that Preferred Footcare of Muncie, LLC is contracted with them. If a referrel is required by your insurance plan, it is your responsibility to contact your primary care physician before your appointment.
We will bill all services to the appropriate primary and secondary insurance carrier. If they fail to respond to our claim, you will receive a statement for changes. Statements are sent monthly and payment is due within 30 days.
Patients with insurance from a non-contracted carrier (out of network) will be responsible for any co-insurance, over usual and customary or unpaid balances. If your insurance company indicates a charge is above usual and customary, please understand that this means it is above their allowable rate. We believe the fees for our services are fair and reasonable.
They are based upon national and local studies of fees for similar services and are updated annually. Questions related to usual and customary should be directed to your insurance carrier.
Worker’s Compensation/Employment Injuries
All treatment under workers compensation must be pre-authorized in writing by your employer or workers compensation carrier. No appointment will made if there is no prior approval, if the claim is disputed or denied, or if the patient is considering filing a workers’ compensation claim. Once authorization or determination by Indiana Workers Compensation Commission has occurred, the patient is encouraged to contact our office to discuss an appointment.
If a workers compensation carrier denies further authorization for patients already under care by Preferred Footcare of Muncie, LLC, it is the patient’s responsibility to contact their health insurance carrier to receive approval for continued treatment.
Missed Appointments/Late Cancellations
Broken appointments represents a cost to us, to you and to other patients who could have been seen in the time set aside for you. Cancellations are requested 24 hours prior to the appointment. We reserve the right to charge for missed or late-cancelled appointments. Excessive abuse of scheduled appointments may result in discharge from the practice.